ISG Software Group featured in Business New Haven

Wallingford Software Maker Gets Speed Boost For the “Open” Road

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WALLINGFORD — In 1998 a small group of software pioneers began calling free software that they and others developed for widespread free use “open-source” software. That term and the steady improvement and diversity of the software meshed with a growing need for affordable and flexible software by companies both large and small. Today “open source” software is in use on tens of millions of computers.

From accounting programs to complex networks to your favorite websites, open-source software includes such familiar names as Linux, Wordpress and Joomla, which have developed into brands in their own right.

Sophisticated organizations and companies steer their development or profit from related services such as support.

Gary Cuozzo of ISG Software discovered this new model and in 1998 began developing his company to help customers implement the emerging software products. Today, ISG hosts websites and e-mail, implements enterprise software for manufacturers, builds websites and provides disaster and other backup services all from the vantage point of open source software.

Open source software isn’t necessarily free, and like all software usually requires experienced help to install.

Software companies can build related applications and charge for the programs and support but typically software developers follow a model on how they
do it under an open-source license.

Cuozzo’s firm has assembled opensource “solutions” in a variety of industries and but he wanted to establish his own data center to take more control to “better serve our customers.”

To build a robust and reliable datacenter Cuozzo needed to expand the bandwidth and create redundancy to make his data center attractive to a growing customer base.

Cuozzo says he took advantage of a relatively new market by offering what he describes as an “enterprise class service” from his local, cable and internet provider, Comcast.

Cuozzo says that by choosing the cable internet provider he was able to get a fiber-optic connection to its backbone that could offer him the redundancy that he wanted because, according to Cuozzo, Comcast has “their own completely separate network.”

Unlike regular cable Internet, he adds, “It’s geared toward hosting companies and I would say larger businesses. We can get multiple gigabits on each fiber and they pulled in 128 strands of fiber into our data center — a very high level of capacity.

“As a true datacenter we have our own dedicated IP assignments [from the Internet Assigned Numbers Authority, or IANA] that we can reallocate to our customers. Our IP block is ours” regardless of provider.

ISG isn’t in what Cuozzo describes as the “nuts and bolts” parts or commodity segment of the market. “Companies come to us with a problem, we have to provide a complete solution,” he says. “We use the nuts and bolts. It might include hosting, e-mail, it also will typically include training or integration with other systems. Now we can wrap it up into a total solution.”

– Mitchell Young